Technical Account Manager

Job reference - 368

Location - Kent

Salary - £32,000 - £40,000 + Benefits

Job type - Permanent

Working Hours - 08:45 - 17:15

A fantastic opportunity has become available for a Technical Account Manager to join a forward-thinking business, based in Kent.

Key skills required for Technical Account Manager:

• Demonstrable experience managing customer accounts and acting as a point of escalation.

As a Technical Account Manager, you will have knowledge of most of the following technologies:

• Windows Server 2003-2019

• Windows Desktop XP-10

• Hosted Desktop and Cloud computing

• Terminal server farm setups

• Office 365 tenant setup and administration

• VMWare / Hyper-V administration

• Networking capabilities (DNS, routing, switching etc)

• VoIP knowledge, preferably 3CX

• Some experience of IT project management would be useful.

Key responsibilities for a Technical Account Manager:

• Be responsible for a number of customer accounts, for which you will be the dedicated TAM and provide strategic planning for their IT needs.

• Take ownership of the accounts allocated to you and demonstrate outstanding customer service.

• Support colleagues across the business who will draw upon your knowledge of your customer accounts, seeking guidance on appropriate resolution.

• Maintain good working knowledge of company services to seize opportunities, increasing and improving the customer’s products and services.

• Demonstrate a general understanding of project management, leading on some aspects the relevant project plan. This may include: Planning and scoping, Sourcing, Deployment and integration, Maintenance and review, seeking support from the Sales Director, as required

• Competently onboard new customers and ensure the transition is effective and efficient.

So, if you are a Technical Account Manager with the above skills and are looking to join a collaborative team and work in an upbeat environment then please apply now.