Infrastructure Support Engineer

Job reference - 376

Location - Farringdon, London

Salary - £38,000 - £45,000 + benefits such as, statutory pension, private healthcare, extra holidays for length of service, day off on birthday, employee discount platform, staff and friends and family discount, travel loans (subject to T&Cs)

Working Hours - 40 hours per week (8 hours working day between the time range of 7am to 6pm)

An exciting opportunity has become available for an Infrastructure Engineer to join a forward-thinking business, based in Farringdon London.

Summary of role for the Infrastructure Engineer:

• Primary contact for incoming IT support requests by telephone or through a ticketing system.

• Provide second and third line IT support to personnel (approximately 280) located in the company’s expanding clinic network across the country.

• Experience of working within the health industry would be a huge advantage but is not essential.

• Installations and support of networking equipment, switches, servers, rack building

• Assisting in the management of AZURE Active Directory, Group Policies etc.

• Installations and configuration of new equipment, telephony, mobile telephony, printing, and any other elements within the scope of the department.

• IT System administration and support for the hosted server environment and internal systems.

• Assisting in the management of IT Service Providers and managing changes where these are required.

• Implementing and supporting digital information and security including IG (Information Governance) and GDPR (General Data Protection Regulation).

• Improving and maintaining existing processes and supporting new processes for governance and security.

• Travelling to other sites across the country to provide on-site support and installations where required.

• Setting up and cabling of offices and clinics, including rack design and building, server and switch installation.

• Setting up new PCs and workstations, telephones, printers, servers etc.

• Server and Azure system administration, including telephony, user creation, user admin making appropriate use of 3rd party service providers as necessary.

• Assist in the support and management of IT infrastructure and services for new clinics as the network expands.

• Assist in the support and management of IT software products and services for the organisation.

• Assisting the Head of IT with management of IT Security and Information Governance including NHS Information Governance (NHSIG) and General Data Protection Regulation (GDPR).

• Management of user network login credentials for access to applications, email and other services.

• Generate standard reports and maintain them. Such as KPI reports, incident reports, issue reports, ticketing etc.

• Provide highest level of customer service and support at all times.

• Provide 24-7 out-of-hours support where required with other team members on rotation.

Key skills required for an Infrastructure Support Engineer:

• Excellent understanding of Microsoft Server all variants including virtualised systems.

• A good understanding of providing first, second and third-line IT support and support triage in a support or IT call centre environment. Ideally with an understanding of ITIL methodologies.

• A good understanding of Microsoft products, Office, particularly supporting and training users

• Microsoft 365, Office 2016. Access, Word, Excel, Outlook etc.

• Good telephone manner and able to deal with staff at all levels.

• Troubleshooting and resolution of complex IT issues including software and hardware, windows, office, laptops, PCs, Servers, Switches, UPS’s and other networking equipment etc.

• Very high level problem analysis and resolution skills.

• Hardware maintenance, such as installation of memory, hard disc drives, power supplies etc.

• Good understanding of IT networking, TCP/IP and Microsoft networking.

• Good understanding of Print Queues, Print Management and general printing.

• Microsoft Azure & Microsoft Server management, Active Directory, Domain Controllers, File & Print Services etc.

• Management of Microsoft 365 on a Microsoft Azure Platform

• Group Policy Management in Active Directory

• Cabling and networking, rack building etc.

• Scripting, Microsoft PowerShell, VBScript, Batch Files etc. (Basic knowledge required)

• University degree in computer science or other relevant IT qualification.

• Relevant proven experience in IT Infrastructure, Support and Service delivery.

• Willing to travel to other clinics based across the country, expenses are paid within reason.

So, if you are an experienced Infrastructure Support Engineer and looking to join a business that puts its staff first, then please apply now.