ICT Support Technician

Job reference - 348

Location - Reading, Berkshire

Salary - £25,000 + Benefits

Job type - Permanent

Working Hours - Mon - Fri

A fantastic opportunity has arisen for an experienced ICT/IT Support Technician to join a well-established school, based in Reading.

We are looking for an enthusiastic and confident IT support Technician that has the ability to explain technical problems in layman's terms.

To be considered for this ICT Support Technician role you will have most of the following skills/experience

• Experience of working in an education environment would be a huge advantage

• Experience in a helpdesk operation

• Systems administration

• Configuring computer hardware and software

• Microsoft including Office365, SharePoint, System Center and Server 2012

• Experience in iOS/Android MDM integration

• Understanding of client/server architecture

• In depth knowledge of computer systems/networks and a range of software applications

• Technical knowledge of network and PC operating systems in particular for managing and configuring authority and school-wide LANs, WANs, VLANs, WLANs, VPNs, etc.

• Hands-on experience troubleshooting hardware such as servers, routers, bridges, switches, hubs, modems, network interface cards

• VMware support and administration

• Powershell scripting

• Configuration and maintenance of Windows Servers and Active Directory

• Knowledge of DHCP/DNS/Active Directory /Group Policy

• Knowledge of Azure Active Directory and Intune

Key responsibilities for an IT Support Technician:

• To ensure the smooth running of supported IT systems.

• To ensure the security of all IT hardware through regular software updating and firmware patching.

• To provide outstanding, proactive, accessible support to all users.

• To oversee support to users via the helpdesk system.

• To resolve more complex and larger impact issues.

• To provide support to first line technicians.

• Ensure that all the schools IT systems are fully operational within the SLA.

• Assist with the Maintenance and periodic testing of the backup and disaster recovery plan.

• Maintain the schools anti-virus system.

• Provide support and maintenance of systems.

• Perform and support upgrades of infrastructure as required.

• Upgrade relevant systems out of normal business hours to ensure downtime for staff and pupils is minimised.

• Ensure efficient running of all servers, infrastructure and end user devices throughout school.

• Perform advanced device repairs and upgrades

• Have a good base knowledge and advanced technical understanding of Windows Desktop, Windows Server, Microsoft365, VMware ESX, HPE/Aruba Switching, Wireless networking,

• VLANs.

Benefits include:

• Subsidised meals

• Free car parking

• Pension scheme

• School fee reduction where appropriate

• Excellent training and Inset opportunities

• Opportunity to use the school sport and leisure facilities at a discounted gym membership rate

Please note - the successful applicant will be put through an enhanced DBS check (paid for by the employer) due to the nature of the role.

So, if you are an ICT Support Technician looking to expand your technical skills then please apply now!

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