3rd Line support engineer

Job reference - 280

Location - Swindon, Wiltshire

Salary - up to £35,000

Job type - Permanent

A fantastic opportunity has arisen for an experienced 3rd Line support engineer to join a forward-thinking organisation based in Swindon, Wiltshire.

Key skills required for a 3rd Line support engineer;

• Experience working as a 3rd Line support engineer

• 3+ years IT support experience

• Project Work/Management

• Work station hardware

• Work station operating systems; Microsoft Windows, 7,8,10

• Application issues; Microsoft Desktop, Server and Office 365

• Network issues; connectivity, Switches, Cabling and diagnostics

• Server administration, DHCP, DNS, Group Policies and Office 365 integration

• Internet issues; connectivity, routers and firewalls

• Set up new user accounts and profiles

• Site Audits

Desirable skills for a 3rd line support engineer but this is not essential;

• Managed Services industry experience (MSP)

• Any related certifications would be a huge advantage but is not essential (MCP, ITIL, CCNA, MCSE etc.)

• Virtualisation - VMware, Hyper-V

• Office365, Veeam, Citrix, Group Policy

Key responsibilities for a 3rd Line support engineer;

• Interact with customers, staff and external third parties, quickly gaining the respect of others, both colleagues and customers at all levels

• Take ownership of user problems and be proactive when dealing with issues, keeping clients updated and providing feedback on progress of logged issues

• Provide on-site support to customers as and when required

• Escalate more complex calls to an appropriate manager/Director for resolution

• Maintain a log of any software or hardware problems detected

• Inventory, hardware and software asset management

• Perform testing and to support all aspects of testing and acceptance for given projects

• Assist with updates and renewals for software maintenance

• Support clients in the use of computer equipment by providing training when necessary

• Ensure the smooth running and maximum availability of all IT systems, including email provision, print services and telephones (mobile and fixed)

• Develop and implement technical processes as required

• Find innovative ways of improving IT services and identify technical advances to support customer’s benefits and opportunities for new business

• Ensure the security of systems and data from internal and external attack

• Manage crisis situations, which may involve complex technical hardware or software problems

So, if you are a 3rd Line support engineer and would like more information about how you could become apart of a fantastic organisation, please apply now.