2nd Line Support Engineer

Job reference - 356

Location - Kent, Sevenoaks

Salary - Circa £30,000 + excellent benefits

Job type - Permanent

A fantastic opportunity has arisen for an experienced 2nd Line support engineer to join a forward-thinking business, based in Kent.

Salary - £30,000 + Excellent benefits Job type - Permanent

Key skills required for a 2nd Line support engineer;

• Windows Server 2003-2019

• Windows Desktop XP-10

• Hosted Desktop and Cloud computing

• Terminal server farm setups

• Office 365 tenant setup and administration

• VMWare/Hyper-V administration

• Strong networking capabilities (DNS, routing, switching etc)

• VoIP knowledge, preferably 3CX

• Full UK Driving Licence is essential as there will be times where you will visit customers on-site

• Experience working for an MSP or supporting external users is preferable

Desirable skills for a 2nd Line support engineer;

• Exposure to Cisco/Draytek firewalls

• Apple products and support

• Group Policy administration

• Cabling survey and installations

• Exposure to Ubiquiti / Cisco Wireless

• Previous MSP experience

• Recognised accreditations (MCP's, CompTIA, Apple)

Key responsibilities for a 2nd Line support engineer;

• Be an experienced member of the technical team and your technical aptitude will add value in this multi-faceted role.

• Perform duties that include ticket support on Helpdesk, project work and hardware maintenance.

• Attend client sites as and when required to fulfil the requirements of prescheduled projects and reactive troubleshooting.

• Have a diligent approach that achieves a long term and cost-effective result for our clients.

• Thrive on imparting your technical knowledge to others and will relish the opportunity to mentor junior engineers.

• Demonstrate a professional, respectful, and proactive approach to customer service.

• Have the technical knowledge to make recommendations to clients, suggesting genuine system improvements and upgrades.

• Bring an in-depth knowledge of Windows technologies, such as Windows Server and Desktop operating systems.

• Demonstrate a logical and methodical approach to troubleshooting, thinking outside the box to reach the best resolution.

We are looking for a 2nd Line support engineer that can demonstrate:

• A logical, methodical approach to the task at hand

• A willingness to learn and teach

• Excellent documentation and communication skills

• High standards of customer service

• A personable nature

• A keen level of attention to detail

• A history of being a proven self-starter

In return, you will be entitled to excellent benefits such as;

• A competitive salary

• 24 days holiday + BH which will increase after 3 years service

• Training - our client is big on putting its employees through relevant qualifications

• Chef on-site

• Well-being classes

• Free parking on-site

• Perkbox

• Pension

So, if you are a 2nd Line support engineer looking to work for a reputable business whose staff retention is second to none, then please apply now.