1st Line Support Engineer

Job reference - 361

Location - Bristol Salary - £23,000 - £25,000 + work from home twice per week + excellent benefits such as; 24 days holiday + BH, Flexible work-from-home policies, Pension, Health cash plan, Life insurance, Cyclescheme, Techscheme, and more. Job type - Permanent Working Hours - Mon - Fri

A fantastic opportunity has arisen for a 1st Line Support Engineer to join a forward-thinking business, based in Bristol.

Due to growth, they are now seeking a friendly and upbeat IT Analyst to join their rapidly growing IT support team. You will join an ambitious and growing team of 15 where your role will be a significant contribution to their future success.

The company continues to promote staff from within as well as investing in their personal development, which is one the reasons they stand out from other companies. You will join their team as 1st/2nd line support engineer and will primarily work in the Incident Response Team.

Key Skills for an IT Support Engineer;

• IT Service Desk experience or similar

• 1-3 years experience supporting users

• Excellent communication

• Typing speed of >60 WPM with excellent spelling and grammar

• The ability to translate IT to English

• Drive to deliver a Human customer experience

• A hard-working individual who loves being part of a team and learning new skills

• Pride in delivering excellent service to clients

• A desire to continually improve

Key responsibilities for an IT Support Engineer;

• Answer incoming calls from clients

• Assist with triaging of incidents logging all information in our Service Desk system

• Provide frontline analysis via phone, email or remote support

• Provide updates and escalation notes to Senior analysts

• Complete backup checks and resolve proactive alerts

Desired Qualities for an IT Support Engineer;

• Experience working in an MSP environment

• Evidence of an interest in higher learning, for example courses or certifications in:

  • Microsoft MTA or MCP

  • Comptia A+. N+ or S+

  • IT-related undergraduate degree

Technologies supported include;

• Microsoft Windows 10 & some Mac OSX

• Windows Server 2012 R2, 2016, 2019 Standard

• Hyper-V

• Microsoft Office 365 (including Intune, Exchange online and Azure AD), Microsoft SQL Server, Altaro Hyper-V Backup, Sage Accounts, Exclaimer

• DHCP, DNS, Draytek, Netgear

• Domain names, SSLs, DNS + nameservers

• Microsoft Teams Calling, hosted VOIP, FTTC + Ethernet connectivity support

So, are you an IT support engineer that is looking to work for an MSP where the working environment is positive, friendly, and upbeat? If so, then please apply now for more information!

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